The ekrily guarantee

Your car at the meeting point, or your money back. When you book on ekrily, the car you booked is waiting for you at the agreed place and time. If the agency doesn’t keep that commitment, we step in.

• The agency has no car for you, or not the model you booked (same model, gearbox and fuel) and you turn down the alternative offered.
• The agency can’t be reached at the time of the meeting.
• At the airport, the agent is more than 60 minutes late.
• The agency cancels your confirmed booking.

• We refund everything you paid online.
• Within 2 hours, we look with you for an equivalent or better car and cover up to 50% of the price difference.
• If you’d rather give up, you are refunded and also get a 50 TND credit for a future booking.

You pay the agency the amount on your booking voucher, nothing more, except extras chosen there, missing fuel, a late return or recorded damage. If the agency asks for more, we refund you the difference.

Contact us on WhatsApp as soon as the problem happens, with your booking reference, and if possible before signing another contract. You can also write to us within 48 hours of the planned pickup time.

• Arriving later than the offer’s grace period without telling the agency.
• Missing documents, or a driver who doesn’t meet the age or licence conditions.
• Refusing to pay the deposit stated on the offer.
• Force majeure.

The ekrily guarantee comes on top of your statutory rights, including the seller’s duty to tell you at least 24 hours in advance and refund you in full if it cannot provide the service (article 35 of Law No. 2000-83).